Privacy

Effective date: 18 February 2026

We respect your privacy. This policy explains how we handle personal information when you enquire about or join one of our sessions, retreats, or pilgrimages.

What Information We Collect

- Contact and booking details: Your name, email address, phone number, booking details, and emergency contact.

- Health information: The information you give us during screening and on signed forms about relevant health conditions, medication, substance use, and accessibility needs. We ask for your consent to collect this information because it helps us assess whether a program is suitable and safe for you.

- Call recordings: With your knowledge and consent, we record some CONNECT, onboarding, and integration calls on Zoom. This can include video, audio, and transcripts.

- Payment details: Information needed to handle bookings and refunds. We do not store full card numbers.

- Images and testimonials: Only where you separately agree, as explained in our Terms and Conditions.

How We Use Your Information

We use your information to answer enquiries, assess suitability, arrange and deliver programs, keep participants safe, manage payments, and deal with concerns or legal obligations. Recordings help us confirm what was asked and disclosed during screening. We do not send promotional emails or texts, use private health information or call recordings for marketing, or publish your image or testimonial without separate permission.

How We Protect and Retain Your Information

Signed health forms are stored in GoHighLevel; call recordings and transcripts are stored in Zoom. Within Ancient Ceremonies, only Rodolfo De Angeli has routine access to them. We take reasonable steps to keep them secure. The platforms and their service providers process information to provide those services.

If you do not book, we delete your call recording and transcript within 14 days after the call. If you book and attend, we delete your call video, audio recording, and transcript within four weeks (28 days) after the retreat ends. If you book but cancel or do not attend, we delete them within 21 days after the booking ends. This includes copies under our control. We may keep particular material longer if needed for an actual incident, complaint, insurance or legal claim, or if required by law; we delete it when it is no longer needed.

Signed health forms are kept separately and are not deleted with the call files. We do not have a fixed deletion date for them. We keep them while needed to document screening and address safety, complaints, insurance, or legal matters, then securely delete or de-identify them when no longer needed, unless the law requires us to keep them.

Sharing Your Information

We do not sell your information or share your signed health forms or private call recordings with other participants. We share only what is needed with our service providers, including Zoom, GoHighLevel, payment providers, and any accommodation or transport providers involved in your booking. We may share relevant information with emergency services if necessary, or where required by law. Some providers process information outside Australia, including in the United States; providers helping with Peruvian retreats may be in Peru.

Your Rights

You can ask to see or correct information we hold about you, or request deletion where we no longer need to keep it. You can withdraw optional media consent as explained in our Terms and Conditions. Contact us using the details below.

Changes to This Policy

We may update this policy if our practices change. The current version will be posted on our website.

Contact and Privacy Complaints

For questions, requests, or complaints, email [email protected] or call +61 483 905 922. We will review your concern and respond within a reasonable time. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.